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A restocking fee on items being returned will be 30% plus shipping charges. All returns must be initiated IN WRITING BY E-MAIL within 15 days of receiving the product - no exceptions. All products must be returned in original shipping containers. Products must be in a new condition capable of being resold. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the applicable laws